Quality management
shall be a strategic consideration of the first order, and shall serve
to establish the bases for solid and competitive development. The
focus and methodology of Total Quality, applied
progressively to all spheres of the company, shall be the foundation
for the continuous improvement of our management processes:
Customer satisfaction is the reason we exist
as a company. It is our number one priority to know what their needs
are and to meet their requirements.
The best market practices are our competitive
point of reference and serve as the basis for setting objectives for
continuous improvement.
Close collaboration with Customers and Suppliers
is one of the main opportunities for making advances.
Our products are the company's ambassadors
as far as the Customer is concerned and synthesise how we operate.
Training, communication and recognition of
work well done are the main foundations for motivating personnel towards
innovation.
Prevention of errors and analysis of the
real causes with a multidisciplinary perspective are the bases for
guaranteeing process quality.
Respect for natural resources, through environmental
management, forms part of our sustained and sustainable development
project.
The prevention of occupational hazards is
an important sign of respect for the workforce.
Total Quality is everyone's responsibility
and Management has to take the lead.
